The Local Commissioner is appointed by the Board of Directors of the Douglas Mental Health Institute as the Local Complaints and Service Quality Commissioner.

Patients who receive care at a mental health centre have very specific rights that are clearly defined by law.  

The Code of Ethics governs the rights and responsibilities of patients as well as the practices and conduct of personnel.

 Francine Y. Bourassa is the Ombudsman/Local Service Quality and Complaints Commissioner at the Douglas Institute

What recourse do I have if I am dissatisfied with the conclusion of the Ombudsman/Local Commissioner or if she has not reached a conclusion in the established timeframe?

What recourse do I have if I am dissatisfied with the conclusion of the Ombudsman/Local Commissioner or if she has not reached a conclusion in the established timeframe?

What recourse do I have if I am dissatisfied with ambulance (pre-hospital emergency) services?

How long does it take for the Ombudsman/Local Commissioner to reach a conclusion?

How long does it take for the Medical Examiner to reach a conclusion?

What recourse do I have if I am dissatisfied with a community organization?