The Local Commissioner is appointed by the Board of Directors of the Douglas Mental Health Institute as the Local Complaints and Service Quality Commissioner. She is answerable to the Board of Directors for enforcing patient rights, ensuring their satisfaction and diligently handling their complaints. To this end, she exclusively and independently performs the functions set out in the Act respecting health services and social services, such as fostering the use of the complaint examination sy...

The Beneficiaries' Committee is an effective advocate for patients' rights. It informs beneficiaries of their rights and responsibilities,  fosters the improvement of their quality of the living conditions and assesses the level of satisfaction of the users about the services they receive from the hospital.

Douglas Hospital was founded in 1881 by Alfred Perry and a group of Protestant clergy and Montréal citizens.

Last fall, hospitals throughout Quebec held elections and designations for their new boards of directors. At the Douglas, 12 new members joined 11 experienced members. Here’s a summary of their crucial role. Much More than Meetings Dou

What recourse do I have if I am dissatisfied with the conclusion of the Ombudsman/Local Commissioner or if she has not reached a conclusion in the established timeframe?

How long does it take for the Medical Examiner to reach a conclusion?

How long does it take for the Ombudsman/Local Commissioner to reach a conclusion?