The Intensive Case Management (SIV) team provides services to adults aged 18 and over with a serious mental illness or a complex psychosocial condition who experience difficulties in daily functioning. Serious mental illnesses include psychotic disorders, bipolar disorder, and anxiety and depressive disorders. A formal diagnosis is not required if observed difficulties indicate a need for rehabilitation.
The program aims to support the development of functional autonomy and promote social integration by offering intensive case management as well as psychosocial rehabilitation directly within the person’s living environment.
SIV is distinguished by its interdisciplinary approach, close coordination with network and community resources, and long-term follow-up, typically lasting 20 to 24 months.
Referrals come primarily from:
- Healthcare and social services professionals (Adult Mental Health Access Mechanism (MASMA), emergency departments, inpatient units, outpatient clinics, or other specialized services)
- External partners (community organizations, police services, and outreach programs)
Services include:
- Support in the living environment
- Crisis management
- Psychological education (including for addictions and substance use disorders)
- Psychosocial rehabilitation
- Coordination and liaison to ensure continuity of services
The team consists of social workers, occupational therapists, human relations officers, psychoeducators, and specialized educators.
